Red Hat Knowledgebase

Red Hat and Fujitsu have a process in place for issues requiring joint support. If Red Hat, through its diagnostic and support processes, determines that Fujitsu assistance is required to resolve a customer problem, Red Hat will initiate a support request with Fujitsu on the customer's behalf. With the customer's permission, Red Hat will share data from their support ticket with Fujitsu, and both companies will work together to analyze and resolve the issue. This process is also used by Fujitsu if they need assistance from Red Hat to resolve a customer problem.